Frequently Asked Questions
Our largest press will print a sheet 25″ x 35.” This press is primarily for 1 and 2 color work. For 4 color process color, our largest sheet size is 20″ x 29″.
Quark Xpress, InDesign, Pagemaker, Illustrator, and properly formatted PDF files are the best for us. We also accept Word files, Publisher, Freehand, Corel Draw, and other files, but these usually involve more prepress time and thus cost more for us to prepare the files for press.
We accept files uploaded, emailed, on CD, on usb thumb drives, and zip discs. It is always best to supply a printout (from the disc) so we know what the job looks like. (If you have trouble uploading a large file please contact us to arrange a pick up of your file on disc).
Generally jobs run 5-10 days. Each job is custom. There are variables that can effect delivery, some papers are mill items, proofs must be okayed, etc.
In the Charleston SC area, we offer free delivery and pickup. For out of town projects, we can ship via UPS, FedEx, motor freight or courier.
Yes. We accept Visa, MasterCard and American Express
Please call us at 843.723.7234 or email us and a sales person will set up a time to meet with you at our facility at 100 Columbus Street or at your place of business.
Average returns are about 2%. Financial services are typically lower. Food services are typically higher.
You need to manage three variables to increase your rate of return:
- Have a mail piece that is easy to read and appealing to your target audience.
- Make sure you are using a good mailing list.
- Provide an offer that is compelling enough to make the recipient respond. ( If you have to spend $100 to get a glass of sweet tea – you are probably not going to have great redemption.)
Press Quality PDF’s are preferred and recommended for art uploads.
We accept any of the following file formats:
- Adobe Acrobat (.pdf)
- Adobe Illustrator (.ai, .eps)
- Adobe Photoshop (.psd, .tif, .jpg)
- Adobe InDesign
- Microsoft Publisher (.pub) (Please note: Publisher files may incur additional graphic charges in order to convert them to press ready files.)
- All images included in your file(s) should be a minimum of 300 dpi at actual size for printing. (for example: if the image is going to be 5 inches wide by 3″ high when printed then the resolution should be at least 300 dpi at that size)
A PDF file can be created using many different methods, some applications use a built-in PDF converter, and some have only the ability to print out a postscript file through the print menu. There are also online pdf converters. Be sure to choose PRESS QUALITY PDF when outputting your file. Include bleeds in your pdf output where appropriate.
If you have the Adobe Acrobat Professional software (this is not the same as Adobe Acrobat Reader), you can create a PDF from ANY application that supports printing. To create a PDF, simply choose “Adobe PDF” as your printer.
Upload your PDF artwork.
Step 1: New Document Settings
Choose File > New…
When the New Document window appears,
- Set the Resolution (raster effects) to 300 DPI.
- Set the Color Mode to CMYK.
- Set the Width & Height of your artwork to the final size of the product you are creating.
- Set bleed area to 0.125″ on all sides if any part of your artwork “bleeds” off the edge. The bleed is trimmed off of the piece at finishing.
Step 2: Convert Text to Outlines
Converting text to outlines will guarantee your job will not encounter delays due to missing fonts. Unlock all text layers before selecting, to ensure they’re included.
- From the Select menu, choose All.
- From the Type menu, choose Create Outlines.
Step 3: Save your File(s)
- Choose File > Save As…(Do not save over your original file as they type will not be “editable” once outlined.)
- When the Save As box appears enter a file name for your design. (Hint: We typically use the same file name as the original, with ‘OL’ appended to indicate the file contains outlined text.)
- Select Illustrator EPS (*.eps) as your filet ype.
- Click Save to proceed.
- When the EPS Options window opens select the highest EPS version your application will export.
- Set the Format to Macintosh (8-bit Color).
- Check the Include CMYK PostScript for RGB files box.
- Set the Adobe PostScript to Language Level 3.
- Click OK.
Upload your .ai or .eps artwork.
Postcards and letter dimensions are below. A flat would be a mail piece that falls out of any of the following dimensions. 6-1/8 x 11-1/2 x ¼ inch thick. See the US Postal Service Quick Service Guide 201 – Commercial Letters and Postcards Physical Standards for Commercial Letters and Postcards
An indicia is the pre-printed postage box typically found in the upper right hand corner of the mail panel side of your mailing piece. It communicates the class of mail, the permit holder’s account number, and the permit holders mail entry city. The indicia acts as the stamp or the meter strip for postage. It does not change or save on your cost of postage, however, if it is applied to the mail panel at the time of printing it saves on the cost of applying postage to the mail piece.
Merging any element contained in a database onto a design during the printing process. Variable data such as text, graphic elements or photos can be changed from one printed piece to the next, without stopping or slowing down the printing process.